Copy of FAQs

Shipping & Returns

Rawninety will happily exchange your purchase for the correct size. We accept returns within 14 days from date of purchase, provided your pieces are in their original, unworn and undamaged condition. Please ensure your Rawninety items are returned within their original packaging.

To access our returns portal Click here.

Rawninety offers global through our trusted partners Australia Post (domestic orders within Australia) and DHL Express (all international orders). For more information on shipping Click here.

Rawninety partners with DHL express for all international orders.

The below estimates can be used as a guide for international shipping time frames. We recommend you monitor the status of your order tracking for the most accurate delivery information.

  • DHL Express to NZ: Approx 2-3 business days.
  • DHL Express for all other international countries: Approx 3-8 business days.

For information on delivery status, please contact the courier. DHL Express Tracking - or phone: 13 14 06

All Rawninety orders are dispatched worldwide from our warehouse in Melbourne, Australia.

If your order has gone missing, we are here to help. Please contact and our customer service team will assist you with your investigation to the best of our ability.

After your order is placed and picked up, it becomes the responsibility of our delivery partners to ensure it reaches you safely.

It is the customers’ responsibility to provide accurate shipping information and if necessary, nominate either a signature, pick up or safe and secure location as a preference.

For returns outside of the 14 day return policy, please contact Our customer service team will assist you to lodge your return, provided your item is in its original condition.

Product Care & Sizing

Rawninety 925 sterling silver is a natural resource, and can be affected by some household chemicals. To ensure the longevity of your heirloom piece, we recommend removal when:
  • Using any cleaning or washing detergents or liquids/bleaches
  • Lifting weights or working out at the gym

To find your Rawninety ring size, you can view our detailed ring sizing guide here.

Australian customers can also order a free ring sizer here.

If your required size isn’t available, click here to select your size & we’ll notify you when it’s back in stock.

Contact us

Please email us on and our customer care team will do their best to respond within 24 hours.

Payment Options and Purchasing

Our current payment services include PayPal, VISA, Mastercard, American Express and Apple Pay for direct online payments.

Rawninety also offers buy now, pay later services: AfterPay, ZipPay & Klarna to allow flexible payment plans for all online purchases.

  • Afterpay - allows you to shop now and pay later. With Afterpay, your purchase will be split into 4 payments, payable every 2 weeks. For more information Click here.
  • ZipPay – is an interest-free buy-now-pay-later service with a credit limit of up to $1,000. Repayments are based on a minimum monthly payment from as little as $10 per week. A $7.95 monthly account fee applies, which ZipPay will waive if you pay your statement closing balance in full by the due date. For more information Click here.
  • Klarna – Allows you to split the cost of your purchase into 4 payments, over 6 weeks with no interest. For more information Click Here.
Our online store discount codes do not apply to products that are on sale.